What occurs during an online consultation?

During an online consultation, you and a consultant engage in a one-on-one discussion of your document via instant messaging software. This allows you and the consultant to communicate synchronously, in a secure environment, while performing other computer-based tasks. During your session, the consultant takes notes on a record of consultation (RoC). You can request to have a copy of the RoC faxed or e-mailed to you.

What should I do before my consultation?

E-mail your paper to the consultant as a Microsoft Word attachment at webuwc@mail.ucf.edu well before your scheduled consultation. The consultant will have access to your paper there and will retrieve the paper when you begin the consultation.

Sign into our KnightOWL chat portal (LivePerson [) at the scheduled appointment time. You will complete the pre-chat survey before beginning your consultation.

How do I make an appointment?

You can now schedule KnightOWL appointments through the scheduler. Online consultations are scheduled by appointment only. Look for “KnightOWL Online” where the consultant’s name usually appears. You can also contact the UWC at 407-823-2197 to make an appointment.

For questions, please call Rusty Carpenter, UWC Coordinator, at 407-882-0076.

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